5uOf7zw6rElP0W60cr5Swco0m6Y JOBkonsult Nigeria: Vancancy At Florist Company

Monday, October 7, 2013

Vancancy At Florist Company

If you are patient, have a can do attitude, a self-starter, proactive, smart and have good communication with problem-solving skills, this may be the perfect position for you. A leading Florist company seeks to employ a CUSTOMER SERVICE / FRONT DESK REPRESENTATIVE. 


CUSTOMER SERVICE / FRONT DESK REPRESENTATIVE

GENERAL PURPOSE 
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services of a florist Company.
MAIN JOB TASKS AND RESPONSIBILITIES 
deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
provide pricing and delivery information
perform customer verifications
set up new customer accounts
process orders, forms, applications and requests
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
manage customers’ accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
prepare and distribute customer activity reports
maintain customer databases
manage administration
communicate and coordinate with internal departments
follow up on customer interactions
provide feedback on the efficiency of the customer service process
REQUIREMENTS:
Education and Experience
A University degree in any discipline
knowledge of customer service principles and practices
knowledge of relevant computer applications
ability to type
knowledge of administrative procedures
numeric, oral and written language applications
product knowledge
KEY COMPETENCIES 
interpersonal skills
communication skills – verbal and written
ability to use any customer service application
listening skills
problem analysis and problem-solving
attention to detail and accuracy
data collection and ordering
customer service orientation
adaptability
initiative
stress tolerance
Smar
Proactive
TO APPLY: 
Please send your CV to similoluwa@findajobinafrica.com

 



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